Tag Archive for business

Getting Things Done!

Today’s guest post is written by a colleague of mine at the Professional Business Coaches Alliance. Jeff Kofsky is the President of Higher Vision Coaching, and in this insightful article, he provides some great advice on getting things done! Enjoy!

Eric Deschamps, Business Coach – Ottawa

Do you have trouble getting things done?  If so you are not alone. Getting things done is one of the most important things you need to be able to do. It is highly valued, even indispensable in the marketplace, in your own place of business or, for that matter, in your personal life. Yet it is the one thing that most people have trouble mastering. I know, because I’ve struggled with this, myself. I’ve made the mistakes and know how we sabotage ourselves. So I’ve studied the problems, discovered best practices, and am going to recommend solutions which I have worked for me and will work for you. So take note as we walk through the problems and explore solutions.

Let’s start with the problems. We’ll look at three of them. Take note which apply to you.

#1 You are disorganized. You don’t know where to begin. You’ve got so much stuff to do – phone messages and e-mails to answer, bills to pay, sales calls to make and so much more that you just don’t know where to begin. So you defer that important business plan to do something quick and easy like run errands and by the end of the day you’ve gotten nowhere with what you really needed to do, and then tomorrow comes and it’s the same thing all over again.

#2 You are overwhelmed. You avoid doing the things you have to do because the job is way too big. You put it off because you don’t know where to begin, or you don’t know how to do it and get stuck – it’s like you are sinking in quick sand and you miss your deadline.

#3 You are a procrastinator. You avoid doing the things you should or must do. You’ve gotten into the habit of doing everything but what you need to do. Instead of completing that business plan, you turn to the Internet to see if there is some software that can help you get things done better than what you’ve got, or you decide you better walk around the block again to get more exercise. Or you decide it’s time for an Ice Cream Sundae. Or worse of all, you think the problem will go away if you put it out of your mind – like an ostrich hiding its head in the sand.

Do you have any of these problems? Which ones? I’ve had all of them. Enough of these problems! You can do something about them Let’s talk about solutions. What do the experts do?

#1 Disorganization – The simplest solution (very low tech) is simply to make a list and cross things off as you do them. My wife  is a world class doer, does that and it works well for her. She also writes on post-it notes and puts them prominently in front of her and tosses them when she is done. But If you are looking for more professional advice you might consider the some suggestions from those widely recognized as masters.

Stephen Covey, author of The 7 Habits of Highly Effective People, puts forth the idea that it all begins with what is most important to you. He recommends creating a mission statement, and identifying the most important things you need to do to realize that mission. Then just execute on those things.

David Allen wrote a book and created a system called: Getting Things Done, commonly known as GTD. It is quite popular right now. I highly recommend his approach to simplifying your to do’s by using a collection strategy that puts all your to do’s in one basket. If you can centralize all the things that you want or need to do, it will be much easier to take hold of the enormity of things that call for your attention.

If you find that you are doing little things just to get them out of the way, but never get to the really large and important things, I recommend a little book by Brian Tracey called Eat That Frog. The most powerful Idea I found there was simply this: When you’ve got so many things to do, Eat That Frog – take on the biggest, baddest, most arduous task first. You’ll discover as I discovered for myself – when you get that task done, you feel great. You are empowered and everything else is like a piece of cake.

#2 You are overwhelmed. For this problem, I recommend David Allen’s approach. It goes right to the point. We get overwhelmed when we’ve got a big project and don’t know where to begin. Allen suggests that we take our projects and break them into smaller pieces. See what sub tasks have to be done first and what can only be done afterwards. Then do the very next thing you can. This is project management 101. But what about those things that you don’t know how to do? Those are the kinds of things that once kept me stuck. But don’t lose hope. Just break those tasks too, into smaller pieces – like find out how to do it. Maybe the very first next action is to do some research on the web. If you practice this approach you’ll be amazed at what you can do – maybe even make a million dollars!

#3 Procrastination. Nike has a powerful solution to this problem – “Just do it.” For some of you this might work – It takes discipline and determination and the cultivation of the just do it habit, but it truly works wonders – procrastination vanishes. But if you are like me, that habit could use a little support. There are many ways to train yourself. Let me tell you what I’ve done. After organizing and prioritizing my tasks, and after breaking up my large projects into smaller chunks, I put that list of tasks right in front of me and go to it, one task after the other – crossing off each task as I go. Try it. Then reward yourself – do something you enjoy. Give yourself credit for your accomplishments and the can do person that you are. Let me tell you when you get things done that way it feels like a million dollars.

If you’ve struggled with disorganization, overwhelm or procrastination, there is hope, a way out of despair. Just follow these simple practices that can take your game to a higher level. I hope you’ve identified those that you’d like to try. What are they?

#1 For disorganization – Know what is most important, simplify your system and do the hardest things first.

#2  For Overwhelm – Break things into the  smallest pieces and start on what you need to do next.

#3  For Procrastination – Just do it – and find a way to make it happen.

But, having said all this, there is an ultimate solution to getting things done: Your Word!

When you say you are going to do something – do it – no matter what. When you do this you become unshakable, a force of nature. Not many people these days hold themselves to this standard. So set yourself apart – Become a Force of Nature!

We are all very busy people today, but, and without procrastinating, take the time to learn about the best practices of getting things done and you will become a much more effective person. If you do this, the whole course of your life will change and you will be the kind of person that everyone wants – including you!

Jeff Kofsky, President of Higher Vision Coaching

What to Look For in a Business Coach!

 

People often ask me, “What should I look for in a business coach?” It’s a great question, and in a world filled with people jumping on to the “coaching” bandwagon, finding a credible and capable coach is becoming more and more challenging. Here are a few areas to look into when considering hiring a coach:

Ask about their TRACK RECORD! What have they accomplished? Have they ever led a successful business of their own? Do they have significant leadership experience? Do they have the scars and the successes that can greatly benefit you and your business?

Inquire about their TRAINING! Is the individual you are considering certified? Do they belong to a credible coaching organization? Remember: just because someone has been in business, it doesn’t mean that they are capable of coaching someone else to do the same!

Ask about their TOOLKIT! What resources, tools, etc. do they have at their disposal to help you play your “A” game? Coaching should help you DO better (get better results), not just FEEL better! What do they have in their coaching arsenal? What process/system do they use to improve the performance of a business/individual that they coach?

Look for TRUST! This is more of a subjective issue, and I understand that trust is built over time. But when you meet them for the first time, do you feel this is the kind of person you could trust? Remember that the chemistry and rapport you feel with your coach is an important element to the success of the coaching relationship.

For more information on what to look for in a business coach and advisor, check out the following video:

 

To your ultimate success!

Eric Deschamps, Business Coach – Ottawa

Are You Failing Forward?


Have you ever made serious mistakes in your life and business that cost you dearly? Have those mistakes ever left you feeling defeated and discouraged? Consider the following insurance claim filed by an injured bricklayer.

“Dear Sir,

I am writing in response to your request for additional information. In block number three of the accident reporting form, I put “poor planning” as the cause of my accident. You said in your letter that I should explain more fully, and I trust that the following details will be sufficient.

I am a bricklayer by trade. On the day of the accident, I was working alone on the roof of a six-story building. When I completed my work, I discovered that I had about 500 pounds of brick left over. Rather than carry the bricks down by hand, I decided to lower them down in a barrel by using a pulley, which, fortunately, was attached to the side of the building at the sixth floor. Securing the rope at ground level, I went up the roof, swung the barrel out and loaded the bricks into it. Then I went back to the ground and untied the rope, holding it tightly to insure a slow descent of the 500 pounds of brick.

You will note in block number eleven of the accident reporting form that I weigh 175 pounds. Due to my surprise at being jerked off the ground so suddenly, I lost my presence of mind and forgot to let go of the rope. Needless to say, I proceeded upward at a rather rapid rate up the side of the building. In the vicinity of the third floor, I met the barrel coming down. This explains the fractured skull and broken collarbone.

Slowed only slightly, I continued my rapid ascent, not stopping until the fingers of my right hand were two knuckles deep into the pulley. Fortunately, by this time I regained my presence of mind and was able to hold tightly to the rope in spite of my pain.

At approximately the same time, however, the barrel of bricks hit the ground and the bottom fell out of the barrel. Without the weight of the bricks, the barrel now weighed approximately 50 pounds. I refer you again to my weight of 175 pounds in block number eleven. As you might imagine, I began a rapid descent down the side of the building.

In the vicinity of the third floor, I met the barrel coming up. This accounts for the two fractured ankles and the lacerations on my legs and lower body. The encounter with the barrel slowed me enough to lessen my injuries when I fell onto the piles of brick, and fortunately, only three vertebrae were cracked.

I am sorry to report, however, that as I lay there on the pile of bricks, in pain, unable to stand, and watching the barrel six stories above me, I again lost the presence of mind AND I LET GO OF THE ROPE!”

The only true failure is the failure to learn from your mistakes! Like the bricklayer in our story, many people keep making mistakes over and over again because they fail to learn from their errors and adapt accordingly. This holds them back from reaching their full potential.

Successful people know that the pathway to success is often littered with failures and setbacks. But unlike the average person who gives up prematurely, successful people know how to turn adversities into advantages, problems into potential, and failures into feedback. This is called failing forward.

Too many people allow failure to DEFINE them rather than REFINE them. Failure is a moment in time, not a state of being. It is an opportunity to learn and grow and try again. It is a teacher and mentor, if we accept its help. It’s one thing to say, “I failed” and another thing altogether to say, “I am a failure.”

Many people have tried and failed. The only difference between losers and winners is that losers stop trying. They give in to defeat, and accept a passing setback to define them as a person. Successful people don’t allow their HISTORY to keep them from fulfilling their DESTINY.

The lessons that you learn from failure must not be forgotten or dismissed. The experience you gain will be invaluable to you in the future. That’s why failure should not be feared. It can play a crucial role in your success story, if embraced in the right spirit.

Remember, the worst failure is failure to try. Don’t let yesterday’s FAILURE bankrupt tomorrow’s EFFORTS. Theodore Roosevelt praised the man who…

“…if he fails, at least fails while daring greatly!”

Consider your latest setback. What important lessons can you draw from it that can help you do better next time? You won’t get it right every time, but “failing forward” can help you get maximum traction out of every failure in your personal and professional life.

 

Eric Deschamps, Business Coach – Ottawa

A Crash Course on Social Media

 

I am thrilled to have my friend and colleague Lara Wellman guest-blog for me this week. Lara is an expert in using social media to build your business online. As a relative newcomer to social media last year, I can say that it accounts for over 70% of my new business! In the following post Lara highlights the basics for those of you still struggling to wrap your head around this whole social media thing. Enjoy!

A Crash Course on Social Media

by Lara Wellman

Twitter. Facebook. Blogging.  People keep saying, “you NEED to be involved in social media for your business”, but you don’t really understand why or – even more importantly – how.

What is social media?

We get bogged down in the term “social media” a lot. Social media is simply a way of grouping together a set of new tools, just like the terms publicity, print advertising, and public relations.

Social media, and the use of it in business, is about using the tools out there to create a presence online for your business. It’s also a great tool for building and maintaining relationships with your clients and potential clients.

Ultimately, it helps to think of social media as some of the tools to incorporate into your overall communications and marketing plans. These tools are termed “social media” because they allow your audience to interact and be social with you, unlike more traditional channels which are all about pushing out the message with no easy way to respond or reach out.

Why use social media?

The way people seek out information is very different than it was ten years ago. People first go to Google or ask friends on Facebook for recommendations and references when trying to find new companies to deal with.

In addition, fewer people are spending time with traditional media like television and newspapers. If you want to catch your audience where they are spending their time, being online is very likely the place to be. Spend your time and money where your audience is.

Where do I start?

There are so many tools and they all have different purposes.  Here are descriptions of four of the big ones. Start by figuring out what your goals are and where they fit best, and then start there.

Blogging: 

A blog allows you to create content on a regular basis on your own web site.  This gives people a reason to continue visiting your site; when your content never changes people have no reason to come back unless they are specifically looking for your service.  If you entice them to your space with interesting content then you can regularly remind them about your services and establish yourself as an expert in your field.

Blogs are also great tools for search engine optimization. The more often you have new content on your site the higher search engines rank your site.

Facebook

Facebook Pages are a great place to regularly engage with your clients in their own space.

Think of your Facebook Page as a storefront.  You’ve already convinced people they like you enough to care what you have to say, now you have to provide them with the kind of content they want.

People want value for liking a Page, so this is your opportunity to share Facebook-only specials, to give tips and tricks that help your audience, and give them reasons to keep visiting your web site with regular links.

LinkedIn

LinkedIn is a the place to establish your professional presence.  People will often search a person on LinkedIn before attending a meeting with them, considering them as an employee or a service provider.  An easy start with LinkedIn is to create your profile, keep it up-to-date with a recent photo of yourself, and regularly connect to the new people you meet in your business dealings.

Within LinkedIn there are also opportunities to connect with people in similar areas through groups and discussion groups. LinkedIn is the channel that requires the least amount of regular updates to still have value.

Twitter

Twitter is like a 24-hours-a-day networking event. Being active on Twitter is an opportunity to reach people in your target market and convince them that they want to know more about you.

However, just like a networking event you can’t position your content as marketing.  You would never walk up to someone at an event who you have never met and loudly exclaim “25% off carpet cleaning this week only!” You would instead introduce yourself and converse in some light chit chat before moving on to what you do and how you could potentially be of service to each other.

Twitter can have a lot of value, but it does require time and commitment to engagement to get the most value out of the tool.

Take the leap

Social media isn’t going away.  Take some time in 2012 to figure out how you’re going to get involved.  Take a course or read one of the endless books or blog posts that help you figure out where to start. It takes some time to feel comfortable and build a following, but it’s well worth the time!

Lara Wellman - www.larawellman.com

 

 

Creating a WOW Experience for Your Customers!

 

 

Any business can provide good customer service. But if you want to build a highly profitable and successful enterprise, make sure your customer service is “beyond industry standards.”

While numerous factors are responsible for success, by far the easiest way to expand your business is to provide customers with customer service that creates a “wow” experience. This is akin to planting money seeds that will grow and yield harvests of profit.

Sadly, many business owners don’t provide the level of service they are capable of. Remember that all success in business is by design. It isn’t random. Give careful attention to how your business services your clients, and you will see more repeat business and increased referrals for your products and services.

One of the simplest strategies for improving your customer service is to listen to your clients. Your customers are the best source of ideas and inspiration available to you. Welcome compliments and criticisms. Make use of customer satisfaction surveys, which can be performed in person, on the phone, or online. Small businesses can learn a lot from their customers, so listen carefully to what they are saying, and more importantly, listen to what they are not saying!

Failure to follow up and to stay in touch with clients will kill repeat and long-term business faster than anything. People want to know they are valued. They want to hear from you and to feel that they have a relationship with you. Don’t forget! If you don’t connect with them regularly, your competition will. With customer loyalty being at an all-time low in most industries, people are most likely to buy where they feel the most valued and appreciated.

Develop a system of touch points to stay in contact with your client base. Post purchase follow up calls, company newsletters and promotions, greeting cards for birthdays and holidays are just a few of the many ways you can improve your follow up with your customers.

Provide a WOW experience that makes you stand out from your competitors!

The best philosophy to adopt when it comes to customer service is to under promise and over deliver. Although this catch phrase is often overused, the concept is often missed by many businesses. In an effort to make more sales, many companies promise the stars, only to deliver the moon. This may give them a short term win, but it is truly a long term loss, as a disappointed consumer will think twice before buying from that company again. However, if you build a system where promises are made, and then exceeded, your clients will appreciate the “added value” that you provided them.

For example, if upon purchasing your product, the client is promised a 48 hour delivery cycle and receives it a day late, you have an unhappy customer. However, if the client is promised a 72 hour delivery cycle and receives his order in two days, you have earned serious points with that customer. Always under promise and over deliver, in every area of client interaction and you will increase repeat sales and client loyalty.

Consider preparing scripts for every client interaction. Scripts for phone conversations, face-to-face interactions, and email communications. Prepare scripts for every client important interaction. Consider these examples:

  • They ask for help when you are busy
  • They ask for help when you’re not busy
  • They ask a question that you need to get more information on
  • They want something you don’t have
  • They want something that someone else in the company provides
  • They are looking for something they can’t find

Prepare scripts and train your employees to use them. Every business owner has struggled with the varying degree of customer service offered by different employees. Level the playing field! Write down what you want them to say, and then train them to say it. Don’t leave it to chance. Put your most outgoing staff members in customer contact roles. When hiring for such positions, look for attitude first. You can always train for aptitude. And make sure that your staff understand the power of a smile and a friendly attitude.

Finally, how you handle client complaints can set you apart from your competitors. Mistakes happen in business. One can mitigate against them with the proper systems, but you can never eliminate them altogether. What is your fall back plan? How is your staff trained to handle customer dissatisfaction? An unhappy client is an opportunity to build trust and loyalty, if the situation is handled with care. To better handle customer complaints, teach your staff the following concepts:

  • Listen attentively to the complaint without arguing or becoming defensive.
  • Affirm that the complaint presented is a problem that needs resolution.
  • Restate the complaint to the customer in your own words to ensure you understood them correctly. Ask clarifying questions if necessary.
  • Apologize. This is so simple, yet often overlooked. There are few people who are unwilling to accept a sincere apology for a mistake or oversight. This demonstrates that you truly care and are committed to making it right.
  • Provide a solution, i.e. a refund, a replacement, etc. Solve the problem at hand.
  • Thank them for bringing the matter to your attention so that you can improve as a business. By making you aware of the problem, they have helped you better your company and its products and services.

There are many other strategies that can be deployed to create a “wow” customer experience. The key is to take an honest look at your business and evaluate how you rate in terms of your ETDBW (easy to do business with). Consider enlisting the help of someone who is a stranger to your staff to do a mock run-through of your customer experience. What you find might surprise you!

Exceed your customers’ expectations, and you will keep them coming back.

“My business creates a “wow” experience for my clients and regularly exceeds their expectations.”

(Rate yourself 1-10)  

 

Eric Deschamps – Business Coach & Advisor, Ottawa

Knowledge is power… Or is it?

 

 

Action is the real measure of intelligence. ~ Napoleon Hill

Few people are aware that it was Sir Francis Bacon who coined the Latin phrase “scientia potentia est,” which literally translates into “for also knowledge itself is power.” In time the phrase was abbreviated to the shorter version we are familiar with today: “knowledge is power.” Used widely to promote a lifestyle of ongoing education and personal growth, the phrase has earned a prominent place in our modern vernacular. But how accurate is that statement? Does knowledge really equal power?

To be fair, Sir Francis lived in an era where information was scarce. The vast majority of people were uneducated and poor. They didn’t have access to books and higher learning. These were reserved for the rich and elite. In this context, “knowledge is power” made perfect sense. Those with the knowledge had all the wealth, the influence and the power.

However, things are much different today. We live in the golden age of media. The Internet (otherwise known as the information super-highway), and social media (such as Facebook and Twitter) have revolutionized the way we gain information. Knowledge is readily available for anyone who desires it. Today, knowledge is readily available to most people in developed countries. What was once the realm of the elite is now shared by the masses. In this age, you don’t have to be listed in Who’s Who to know what’s what.

Knowledge + Action = Power

Knowledge + Action = Power

Now if knowledge alone translated into power instantly, we would all be superheroes! In a matter of no time at all, we would be great and powerful. Teachers and educators would be the wealthiest and most powerful people on the planet. But we all know this is not the case.

What is the missing link? What is that crucial step that transforms knowledge into power? The answer is quite simple: ACTION!

It’s what you do with the knowledge you acquire that defines your power. If you don’t convert knowledge into action, it will remain a source of untapped energy. Imagine sitting in your car at a gas station, and your tank is empty. The solution to your dilemma is within your grasp. All you have to do is fill up, and you can be on your way again. But until you actually get out of the car and take action, that fuel will be of no use to you whatsoever, even though it is readily available. As such, it remains untapped.

Ralph Waldo Emerson once said, “Nothing great was ever achieved without enthusiasm.” Without deliberate action – fueled by enthusiasm and passion – nothing of great significance has ever been accomplished. So with all due respect to Sir Francis Bacon, the new maxim should read “knowledge plus action equals power.”

Many business owners believe that the latest business book or seminar is the missing link to their success. They convince themselves that they simply need to gain enough information – the right information – to succeed. Learning is important. That can’t be understated. But the reality is all the knowledge and information in the world, without action, cannot help you gain what you seek.

The key to business success is no ancient mystery hidden from the masses, available only to the elite few. Focusing on key business fundamentals, along with the support and encouragement to implement them systematically in your business, will lead to increased profits and a brighter future.

Ask yourself the following questions. What key principle or fundamental am I working to implement in my business right now? What am I taking action on today? Instead of attending another seminar, or buying another business book, perhaps consider taking action on the knowledge you already possess.

Let me close this post with the following quote from motivational speaker Tony Robbins:

“You see, in life, lots of people know what to do, but few people actually do what they know. Knowing is not enough! You must take action.”

In your business, keep learning. But remember: action is where the money meets the road!

Eric Deschamps – Business Coach, Ottawa

The Importance of Vision

 

When you have a sense of your own identity and a vision of where you want to go in life, you then have the basis for reaching out to the world and going after your dreams for a better life.

Stedman Graham

Everybody ends up somewhere in life. A few people end up somewhere on purpose. Those are the people with vision, with a clearly-defined dream.

Successful people may have other things going for them as well. But they certainly have vision. A clear dream, along with the courage to take action and follow through, dramatically increases your chances of success. It has been said that if you aim for nothing, you will hit it every time! I couldn’t agree more.

Professional hockey players are highly skilled and trained (and might I add highly paid). They make the game look so easy. Imagine the Boston Bruins and the Vancouver Canucks taking to the ice recently to battle it out for the prized Stanley Cup. Now picture the nets at either end of the rink being removed. Now what do you have? Highly trained and skilled players skating around in circles going nowhere fast, simply wearing themselves out and accomplishing nothing.

Unfortunately, far too many highly skilled and trained business owners are not achieving their full potential because they haven’t clearly identified their dream. They are “skating around in circles going nowhere fast.” Without a vision to guide their day-to-day decisions, they get trapped in the tyranny of the urgent.

Helen Keller, probably the most recognized blind person who ever lived, once said,

What would be worse than being born blind? To have sight without vision.

The Good Book says that without a vision, people perish. They run amuck. They live without restraint, giving their time and attention to whatever screams the loudest instead of what will get them ahead in life.

For a business owner, the backbone of any business plan must be structured around his/her dreams and passions. Only after you have clearly defined your life purpose can you effectively measure any progress toward that goal.

Defining a life mission is a process that requires self-evaluation and reflection. In other words, it takes work. But the benefits of clarifying what you want out of life is worth its weight in gold!

What about you? Do you have a vision for your life? For your business? If so, have you broken it down to action steps you perform every day? Are you living on purpose?

A clear vision can enhance your life and your business exponentially. In upcoming posts I will examine some of those benefits more specifically.

Until then, ask yourself the following questions. They can help kickstart the visioning process.

  1. What do you want to do?
  2. Why do you want to do it?
  3. What are the benefits of doing it?
  4. What are the negative results of not doing it?

Make a commitment right now to set aside 30-45 minutes this week to work on these four questions. You might be surprised by what they reveal.

 

Eric R. Deschamps – Business Coach, Ottawa

Why Business Coaching?

 

So why become a Business Coach? Great question. The simple answer? Helping others succeed has always been my passion. There is no greater feeling in the world than coming alongside someone and empowering them to achieve their goals and dreams.

A day well-lived is a day spent investing in others.

Although I always find it awkward to write about myself, the purpose of this post is to give readers a snapshot into what led me to become a Licensed Professional Business Coach and to launch my own practice – BreakthroughCoach.

Those who know me best will most likely view this new direction as a very natural “next step” in my life story. Motivating people to rise above mediocrity and to live to their full potential has been my life message for as long as I can remember! For over 20 years, I have invested time, energy, and experience into helping others find and fulfill their life’s purpose. What a privilege!

Another passion of mine is business! It has been a part of my life in one way or another since childhood. My parents owned their own business, and my dad was a very sharp businessman. I have deep admiration for owners of small to medium-size businesses. Being an entrepreneur myself, I empathize with both the joys and the struggles that they face on a daily basis.

Most people go into business for themselves because they dream of greater freedom, higher revenues, more time with family, etc. But statistics and reality bear out a very different story. Most owners feel trapped in the business they created. They work longer hours and often earn less income than when they had a job. Many are hard-pressed to take time off for fear that the business may fall off the rails without them at the helm.

Although they are highly skilled in their area of expertise, they often lack training and experience in one or more of the basic business fundamentals required to run a successful enterprise. As a result, they feel stuck. They aren’t getting the traction they had hoped for. They need a breakthrough.

Business Coaching allows me to help business owners see through the fog of day-to-day demands. Gaining clarity about the “next step” is worth its weight in gold. With proven systems and strategies, I can coach an owner to be more personally effective and to run a more profitable and meaningful business. Behind that business is a dream. My goal is to help owners get there, wherever “there” happens to be.

I am grateful that my life’s journey has contributed over two decades of leadership experience that can greatly benefit the owners I serve. But no one has all the answers! That’s why I am proud to be aligned and licensed with the Professional Business Coaches Alliance with over 100 coaches in the US and Canada. They provide a vast arsenal of tools, strategies, and systems all designed to help owners perform at their best. (For more on the PBCA, visit www.pbca.biz.)

Let me put it this way. Every professional athlete understands the value of a coach to help him/her play at the top of their game. It’s no different in the world of business. For the client, business coaching is about peak performance, personal satisfaction, getting the right results, and dreams fulfilled. For me, it’s about the privilege of participating in that process in a meaningful way.

UPDATE (Nov. 22, 2011): This recent interview with Carlo Lombard of The Shotgun Show provides more insight into my passion for coaching. 

 

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Eric R. Deschamps – Business Coach, Ottawa